PRODUCTION & SHIPPING UDATE!
about 2 months ago
– Sat, Sep 28, 2024 at 10:09:26 AM
PRODUCTION
All the pieces from the new collection are in the works, and the first batches should start to arrive from the caster very soon, with the rest set to arrive throughout October. We’ve started preparing packaging, bagging chains, stickering bases, gathering gemstones, and all of the other little tasks that need to be done in preparation for fulfilling orders.
SHIPPING
We’re on track to start shipping estimated in November, and fulfillment will take a few weeks to complete. We will be shipping via USPS, and you will receive an email with tracking information when your order ships.
Once shipped, US shipments typically take about 2-5 days to arrive and international shipments take 1-4 weeks. Shipping times have been much better recently than they have been over the last few years, but please be patient as there are still logistic issues that pop up all over the world from time to time.
IMPORTANT: On or around October 22nd, we will be locking down orders, and BackerKit will start charging credit cards for those of you who added items to your pledge. If you need to update your order or your shipping address, you will have access to your survey until then to do so.
To make changes to your order, you can find your survey by heading to the link below and inputing your email address:
https://fireandbone10.backerkit.com
If you need to adjust your shipping information after orders are locked, that's no problem at all, just reach out to us and we'll make the changes on our end.
THANKS!
If you have any questions at all, don’t hesitate to reach out. The best way to reach us is by email us at [email protected]